Refund policy

Refund Policy:

We want you to have a satisfying experience with your purchase from our website. To ensure your confidence in shopping with us, we have implemented the following refund policy:

  1. Eligibility: To be eligible for a refund, you must meet the following conditions:

    • The refund request must be initiated within 14 dys from the date of purchase.
    • The product/service must be in its original condition and not used or damaged.
    • Proof of purchase, such as the order number or receipt, may be required.

  2. Refund Process:

    • To request a refund, please get in touch with our customer support team by emailing info@livify.net.
    • We will review your refund request and notify you of the approval or rejection.
    • The refund will be processed using the original payment method within 14 days if approved.
    • The refunded amount may be subject to deductions for shipping fees or applicable charges.

  3. Non-Refundable Items/Services:

    • Certain items or services may not be eligible for a refund, including but not limited to:
      • Downloadable digital products or software.
      • Customized/personalized items.
      • Services that have been rendered.

  4. Exchanges:

    • In some cases, we may offer exchanges for eligible products. Please contact our customer support team for further assistance.

  5. Return Shipping:

    • If a return is required for the refund, the cost of return shipping will be the customer's responsibility unless the return is due to a product defect or an error on our part.

  6. Exceptions:

    • We understand that unique situations may arise, and we are committed to resolving issues on a case-by-case basis. Please reach out to our customer support team to discuss any exceptional circumstances.

Please note that this refund policy is subject to change without prior notice. The most up-to-date refund policy will be available on our website.

If you have any questions or require further clarification regarding our refund policy, please feel free to contact our customer support team at info@livify.net We are here to assist you.